FAQ

Will it work on my iPad?

Yes, you will be able to use the ebooks on your iPad but you won’t be able to download it directly to your iPad. There are apps you can download to be able to do that but it’s pretty complicated. The best thing to do is to download it to your computer then transfer it to your iPad via iBooks.

I’ve bought Ukulele for Dummies, which ebooks should I avoid?

I’d say it’s definitely not worth getting How to Play Ukulele Strums. And most of Ukulele 101 is similar (although more online focused). There’s also a fair bit of crossover with the Blues ebook. Other than that, there’s very little crossover. If you buy an ebook and find the information is too similar just get in touch with me and I’ll send you a refund.

What is an ebook?

ebooks are electronic books that can be read on a computer screen or printed out to paper. They come in the form of simple file that you can download and store on your computer.

The big advantages of ebooks is that they are delivered instantly and at no cost.

What do I get?

This depends on the product (check the product page for the exact information). Generally, you’ll receive a zip file (or zip files) containing a pdf of the main ebook, separate pdf files of any full tabs (so you don’t have to go scrolling through a long book and to make it easier to print out individual tabs) along with videos, mp3s or midi files that are included.

If you are unsure if your computer can use these files, download this test file.

What’s a zip file and how do I open it?

Zip files contain a number of different files (documents, music, videos etc) and compress them. This means many files can be downloaded together and more quickly. Once you’ve downloaded them, they can be opened and the files will be exactly the same as the original files.

If you have Windows XP, Windows Vista, or Mac OS X, you can treat zip files just as you would normal folders. Double click on it and it will open just like any normal folder and you can access the contents as normal. If you don’t have one of these, free programs are available that can open zip files: 7Zip for Windows and StuffIt Expander for the Mac.

Unfortunately, you can’t download zip files to the iPad, iPhone or iPod in Safari. If you’re using one of those, it’s best to download to your computer then transfer files. It is possible to do it with the app GoodReader but it’s a bit convoluted.

What software do I need?

Most computers will come with all the software you’ll need already installed. If not, all the necessary software is available to download free. To read the pdf files download Adobe Reader. To unzip the files download 7Zip for Windows or The Unarchiver for the Mac. Both are free.

The mp3 and MIDI files will play on most MP3 players including Windows Media Player, Real Player, WinAmp and iTunes. You can download WinAmp here free.

How Much Is Shipping? Do You Ship to…?

All products are ebooks and are delivered by download, so no shipping.

Can I Pay by Credit Card?

Yes, you can pay by credit card via PayPal (even if you don’t have an account) just click through to the checkout page. Then click “Don’t have a PayPal account”.

Are there any digital restrictions?

No. These products are DRM free. You will always be able to access them and they can be printed as many times as you wish for personal use and can be transferred onto another of your computers. I urge you to be wary of any products which make these kinds of restrictions.

How do I buy it?

Once you click on a ‘Buy Now’ button you’ll be taken to PayPal. You can pay using your PayPal account or Visa, MasterCard and Discover.

You can learn more about PayPal here.

How do I get it?

Once you’ve paid, you’ll be directed to a page allowing you to download the ebook you’ve bought. You’ll also get an email with a link to the download page. This usually arrives with a few seconds. If you don’t have the email after a few minutes, check your spam folder. If there is still no sign of it after half an hour ,or if for any reason you are unable to download the ebook, contact me with your receipt number and I’ll gladly send you your purchases directly.

What if I can’t get something to work?

If you have any problems send me an email and I’ll do the best I can to sort it out. If the product is defective and we can’t get it to work, a full refund will be given up to 8 weeks after the date of purchase.

Will I have to pay VAT?

No. All ebooks are VAT free including to EU customers.

If I give you my email address will you sell it to spammers?

Absolutely not. The list is handled by E-Junkie. They rely on keeping their lists spam free in order to keep the email hosts happy and avoid their blacklists.

You haven’t answered my question. What do I do?

If you have a question that isn’t answered here, send me an email and I’ll get back to you as soon as I can.